Sure thing! You're welcome to pick up from our warehouse directly, at no cost! Typically, your order will be ready within 48 hours on weekdays.

If you have entered the incorrect delivery address at the time of processing your order, please urgently email us at hello@acaciabags.com.au and our customer care team will do their best to assist.

*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed.

Unfortunately, once an order has been picked and packed, we are unable to make any changes and Acacia is not accountable for any errors made at the time of entering your address when placing an order.

All of our online orders are fulfilled from our Melbourne warehouse quickly.

Considering this, it’s best to double check all details prior to placing your order, as we're unable to make any changes to it or cancel it once your order has been placed. This includes adding a coupon code.

Unfortunately, once an order has been picked and packed, we are unable to make any changes and Acacia is not accountable for any errors made when placing your order.

Any order that presents a risk of fraud, may be held until your identity can be verified. To verify a payment's authenticity, we will ask for proof of identity (listed below). This process is to minimise credit card fraud and fraudulent activity. If you have any concerns or questions with this procedure, please contact our customer service team at hello@acaciabags.com.au before making a purchase.

If your order presents a risk of fraud, our team will require the following as proof of identity:

• 2 x versions of photo ID for the owner of the card / payment method used to process the order (Ie. passport, driver's license, or state identification card).
• A copy of the statement for the card / payment method used to process the order, showing the banks name, the cardholders name and address, and the last 4 digits for the card used.

*Any personal information provided will be deleted once verified.

Order confirmation emails are automatic.

If you have not received your order confirmation please:

• Allow up to 30 minutes for the email to arrive
• Search your junk or spam email folders
• Check you have been charged for the order
• Check that the email provided at checkout is correct

*If you can confirm you have not received your order confirmation email and you have been charged, please contact our customer care team at hello@acaciabags.com.au to assist further.

Promotions available online are automatically applied at checkout unless otherwise stated. If you have a coupon code and it isn't applying, please check the following:

• Require you to Login or Checkout as a guest
• Have a minimum spend
• Have been redeemed already
• Not be valid on certain items and or in conjunction to any other offer
• Have expired
• Have been misspelt

The duration varies by location. Standard shipping requires 2-6 business days for delivery, while express shipping takes 1-3 business days. Expect delivery details in your confirmation email.

Once your order is shipped, you will receive an email with an online tracking number. You can track your package on the carrier's website.

Shipping courier varies based on location and chosen shipping method. Typically, we partner with Australian Post, Startrack, TNT, and CourierPlease.

Delivery is free for all orders in Australian from 79 AUD of purchases.
Below 79 AUD delivery starts at 10 AUD.

We want you to feel confident in your purchase. Exchanges and returns are possible up to 30 days after the date of receipt of the product. Please note that return shipping will be the responsibility of the customer for change of mind item. There are no restocking fees, and final sale items are not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When you receive your order, please inspect all items carefully before trying on - if you notice a fault, please contact our customer care team immediately at hello@acaciabags.com.au and ensure you include your order number and a photo of the fault within your email. The customer care team will respond as soon as possible with a desired solution.

Returns are processed within 2 - 4 business days of your parcel arriving back at our warehouse.

Returns are processed back to the form of payment used to place the order, i.e. credit card, Afterpay account or credit note. The total amount refunded or credited will be minus original shipping charges (if applied to the order).

Please allow between 3-5 business days for funds to appear in your bank account once your refund has been processed by our team. Alternatively, if your refund was processed back into a store credit, this is instantaneous.